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FAQ

Last Update 2 days ago

Getting started with HBN Announcement Bar Announcement bar not showing Which features are available on the Free plan? How do I add a countdown timer to a message? (Pro) How do I show different messages to different countries? (Pro)

I saved new messages, but the storefront still shows the old ones.

Check that you saved, that the block is on the published theme, and that you are not viewing a cached page.

HBN Studio

Last Update 2 days ago

Go through this checklist:
  1. Save again. In the app, open Manage messages, confirm each message has text, and save.
  2. Published theme. The app block must be added to the theme that is currently published. Changes in a draft theme do not appear on the live store.
  3. Block present. In Theme Editor, confirm the "HBN announcement bar" app block is added and not hidden.
  4. Refresh. Reload the storefront page. If needed, open it in a private or incognito window to rule out cached browser state.
If the storefront still shows old content, submit a ticket and include your .myshopify.com domain, the storefront URL, your theme name, and a screenshot.